In-App Guides #1 – Oracle Guided Learning
Last month I started looking at in-app guides and Fusion – with the aim of finding the best service to increase user adoption and decrease the need for training.
The first that I’ve managed to see working is Oracle Guided Learning. It’s a product that they’ve acquired (Iridize was one of the market leaders pre September 2018’s acquisition) and I’ve been lucky enough to speak to one of the key people from Iridize who is now forging ahead within Oracle. I’ve also managed to speak to some of the people within Oracle University – as Oracle Guided Learning (OGL from now on) is a service that is now part of Oracle University. Here’s a taste of what I’ve learnt:
How does it look?
It looks good.
Here’s an intro popup upon logon:
This can either appear every time or be gone for good once dismissed. This welcome can be multi-step and contain content such as video:
The main selling point is the interactive guides that step the user through key tasks however. These are triggered from the drawer on the right-hand side:
The users can select which process they want to be guided through, thus:
There are some other nice bells-and-whistles, such as the ability to add information beacons and helpful messages beside certain fields:
All considered, a very slick offering.
How is it implemented?
Technically, it’s embedded via a JavaScript ‘hook’ into the Fusion application. What is interesting is the model that OGL is sold in. Instead of selling the application with a monthly/annual price, it’s sold as a managed service. Oracle University has a library of pre-built process walkthroughs that they deliver, but you’re not stuck with vanilla as the client is able to customise some of the flows.
What could be important is that OU look after the maintenance for you, so that if a field changes they will perform the changes to ensure it still works. And as they’re part of Oracle they get the releases early so will make the changes in good time.
How is it sold?
It’s sold as a Cloud service product – so you’d subscribe to it in the same way you would your Cloud apps – and the cost is a percentage based off of your Fusion contract value.
Want to know more?
If you’d like to know more please do get in touch.
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