We hit a perplexing issue over the Christmas break at one of our clients. They had a user who could not log in and was getting a redirect issue that we’d not encountered before.
We checked it out, made sure his roles were valid etc and found:
- all other users could log in without any problems
- this one account was not working via Single sign-on
- after resetting his Oracle password and trying that method it failed with the same issue
- clearing cache/cookies/changing browsers/laptops made no difference
MS Edge said:
Hmm, we can’t reach this page
(but the URL was valid and worked for everyone else)
This page isn’t working
The page isn’t redirecting properly
It was this last message that got us thinking, as before timing out it did seem to go into a redirect loop.
We couldn’t see any other issue so raised an SR with Oracle. After a bit of backwards-and-forwards, recording Fiddler traces etc they provided the answer. The user account had been manually created – I guess by someone copying-and-pasting – and there was a space on the end of the username.