Weird Logon Redirect Issue
We hit a perplexing issue over the Christmas break at one of our clients. They had a user who could not log in and was getting a redirect issue that we’d not encountered before.
We checked it out, made sure his roles were valid etc and found:
- all other users could log in without any problems
- this one account was not working via Single sign-on
- after resetting his Oracle password and trying that method it failed with the same issue
- clearing cache/cookies/changing browsers/laptops made no difference
MS Edge said:
Hmm, we can’t reach this page
(but the URL was valid and worked for everyone else)
Chrome said:
This page isn’t working
Firefox said:
The page isn’t redirecting properly
It was this last message that got us thinking, as before timing out it did seem to go into a redirect loop.
Resolution
We couldn’t see any other issue so raised an SR with Oracle. After a bit of backwards-and-forwards, recording Fiddler traces etc they provided the answer. The user account had been manually created – I guess by someone copying-and-pasting – and there was a space on the end of the username.
